Last updated: May 24, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for
We have a 7-day refund policy, which means you have 7 days after receiving your item to request a refund.
To be eligible for a refund, You'll need the receipt or proof of purchase.
To start a refund, you can contact us at admin@onyxium.org. If your refund is accepted, we’ll send you a return shipping label.
You can always contact us for any refund questions at admin@onyxium.org.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be refunded, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept refunds for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept refunds on sale items or gift cards.
The fastest way to ensure you get what you want is to request a refund for the item you have, and once the refund is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period: Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at admin@onyxium.org.